It is crucial to prioritize these tutoring or counseling sessions. If students need to reschedule a session, please email firstname.lastname@example.org by 3pm the day prior to the scheduled session to cancel without penalty. Cancellations after that point may result in that session counting toward your package purchase.
Tutor Match Guarantee & Refund Policy: If you are unsatisfied with your first tutoring session you may switch tutors and your first session will be credited back to your account. If you are still unsatisfied with your tutor after your first session with the new tutor you may request a full refund. There is no refund for cancellations after the second session, however a pro-rated credit will remain on the student’s account to use for any services, online or incenter, at any time. Credits may be transferred to a family member and never expire.
Score Improvement Guarantee: This guarantee is only eligible for students who complete the full 3 month program. Your student is eligible for a refund of the entire 3 month program if their score did not improve from their last official SAT or ACT examination. An electronic copy of the official score report for the test taken prior to taking the Score Improvement Program AND a copy of the official score report for the test taken after the program must be provided. In order to qualify for the refund the student must also complete 3 months complete all assigned home work including quizzes, assessments, and video lectures.